On the morning of our appointment, our care coordinator will call to confirm that no one in your household has been ill with COVID-19 symptoms, has had a known exposure to an infected person or one who is experiencing symptoms of COVID-19, or is in quarantine or waiting for COVID-19 results. We are waiving all cancellation fees in these situations. Rest assured; we will not send a doctor to your home who is ill.
Prior to your appointment, we will send an email confirming your appointment and for euthanasia appointments we will also confirm your aftercare wishes. For euthanasia appointments, the doctor will collect your electronic signature as a consent to euthanize following their arrival at your home.
If possible, we ask that the entire appointment be performed outside. If this is not an option, the doctor will enter the home provided there is adequate ventilation (open windows and doors). We respectfully request that everyone present for the visit wear a mask. All our doctors are fully vaccinated and will wear a mask during the entire appointment. Following the injection of the sedative, the doctor will step away to give you privacy as your pet falls asleep. They may step outside if there is space available.
We understand that these situations are far from ideal. While the pandemic is stressful in and of itself, the additional anguish placed upon families during their beloved pet’s end-of-life journey is especially heartbreaking. We promise you that we will do our very best to make each and every interaction as peaceful and loving as possible.