COVID-19 Protocols

On the morning of our appointment, our care coordinator will call to confirm that no one in your household has been ill with COVID-19 symptoms, has had a known exposure to an infected person or one who is experiencing symptoms of COVID-19, or is in quarantine or waiting for COVID-19 results. We are waiving all cancellation fees in these situations. Rest assured, we will not send a doctor to your home who is ill or has had a known exposure to a COVID-19 infected person. We ask our doctors to take their temperatures at the beginning of every shift as an added precaution. Doctors will bring minimal supplies to the home and will frequently hand wash/sanitize and will disinfect supplies between appointments. Because we want to minimize person-to-person contact, it is with deep regret that we will be unable to offer our condolences via a hug or warm handshake.

We will email you any necessary paperwork prior to the appointment in an effort to reduce physical contact at your home.

We ask that the entire appointment be performed outside. This may include a screened-in patio, covered porch, or open garage. Please feel free to bring out beds, blankets, cushions, or whatever is needed to create a comfortable space for you and your pet. For appointments performed outside, we will follow the following protocols:

  • -  The doctor will maintain a minimum 6 foot distance from family members as much as possible. During the sedative injection, and the euthanasia injection, the doctor will use her discretion for appropriate social distancing, and may allow a closer distance for brief periods of time so the family may remain in physical contact with their pet. The doctor will confirm with the family if they are comfortable with this situation.
  • -  The doctor will wear a mask, and we respectfully ask that all family members wear a mask when in close proximity to the doctor. After the sedative injection is given, the doctor will step away - feel free to remove your mask during the time your pet is falling asleep and then please replace the mask once the doctor returns.

We will enter apartment buildings on a case by case basis if there is an outdoor space for the appointment to take place (even a balcony would suffice).  Unfortunately, we are unable to take elevators which may make higher apartment buildings a challenge. Please call or email to further discuss your unique situation.

Hospice and Palliative Care Appointments:  Must take place outside, or the exam will be outside and the remainder of the consultation may be done virtually. If done virtually, the doctor will stay near your home in case medications or a comfort kit will be dispensed.

Acupuncture Appointments:  Must take place outside.  The doctor will step away for the duration of the treatment, once all of the needles have been placed.

We understand that these situations are far from ideal. While the pandemic is stressful in and of itself, the additional anguish placed upon families during their beloved pet’s end-of-life journey may seem especially heartbreaking. We promise you that we will do our very best to make each and every interaction as peaceful and loving as possible.