COVID-19 Protocols

On the morning of our appointment, our Care Coordinator will call to confirm that no one in your household has been ill with COVID-19 symptoms, has had a known exposure to an infected person or one who is experiencing symptoms of COVID-19, or is in quarantine or waiting for COVID-19 results. We are waiving all cancellation fees in these situations. Rest assured, we will not send a doctor to your home who is ill. If we are stepping into your home, our Care Coordinator will remind you to ventilate your home well by opening doors and windows prior to our visit.

Due to the increased spread of the COVID-19 variants and the great health and safety risk this presents, we require that the space you choose for our visit be in an area that can be well-ventilated by opening doors and windows or by choosing an outdoor space. We also require that there be an outside space available to have the initial conversation with the doctor, as well as an outdoor space close by for the doctor to step outside to at a couple of points during the visit. We respectfully request that everyone present for our visit wear a mask the entire duration of the appointment.

We understand that these situations are far from ideal. While the pandemic is stressful in and of itself, the additional anguish placed upon families during their beloved pet’s end-of-life journey is especially heartbreaking. Know that we are taking these measures to ensure the safety of you and your loved ones, and to ensure that we can continue to help pets and pet parents in need.  We promise you that we will do our very best to make every interaction as peaceful and loving as possible.