On the morning of our appointment, our Care Coordinator will call to confirm that no one in your household has been ill with COVID-19 symptoms, has had a known exposure to an infected person or one who is experiencing symptoms of COVID-19, or is in quarantine or waiting for COVID-19 results. We are waiving all cancellation fees in these situations. Rest assured, we are closely following the Center for Disease Control’s current guidelines for COVID-19 and will never send a doctor to your home who is isolating due to a positive test result.
Due to the increased spread of the COVID-19 variants and the great health and safety risk this presents, we require that the space you choose for our visit be in an area that can be well-ventilated by opening doors and windows or by choosing an outdoor space. We respectfully request that everyone present for our visit wear a mask when the doctor is in close proximity at any point during the appointment. Additionally, we need to ensure that everyone to be present is apparently healthy with no known exposure to COVID-19 symptoms and is not in quarantine or awaiting COVID-19 test results. While we realize that these measures are not ideal, it is what is recommended to keep our team and you and your loved ones safe. We sincerely apologize for any inconvenience this may cause.
We understand that these situations are far from ideal. While the pandemic is stressful in and of itself, the additional anguish placed upon families during their beloved pet’s end-of-life journey is especially heartbreaking. Know that we are taking these measures to ensure the safety of you and your loved ones, and to ensure that we can continue to help pets and pet parents in need. We promise you that we will do our very best to make every interaction as peaceful and loving as possible.